Frequently-asked questions

At bestbuyenvelopes.com you can order rapidly, clearly and simply in a few steps: shop, shopping trolley, address details, payment method, check, pay.

1: Shop

• Select a product.
• Select the colour and dimensions and enter the required quantity.
• You can now add your product to the shopping trolley.

2: Shopping cart

• Check whether your order is correct and complete.
• You may either continue shopping to add more to your shopping trolley, or you can go straight to the address details.

3: Address details

• Enter your invoice address and contact details.
• You may also opt for a different delivery address.

4: Payment method

• Choose the payment method you prefer.

5. Check

• Before you pay, you get another chance to see your order so you can check everything. In this way you know everything is 100% correct before you proceed to payment.

6: Pay

• You are transferred to the payment environment for the payment method selected and you can complete the payment.

After the payment is successfully completed, the order will be released. You will receive an order confirmation/invoice by e-mail. We will then process your order and deliver to you within the confirmed delivery period.

If you want to order a quantity that is larger than the price ladders on the website, you may of course contact us about this via the contact form.

No, once your order is completed and released, it is packed and dispatched immediately. Before your order is packed it is of course possible to cancel it.

Have you ordered wrongly or do you want to change something? Then please contact us immediately on phone number 0031 10 747 0053.

Despite our very large range, it may happen that an item is sold out.
But you will certainly find a good alternative with us, if you look a little further.

Yes, we only offer our products in Euros (€). It's not possible to pay in an other currency.

The delivery charges are € 0,00 for orders over € 175; below this, € 19,95 is charged (amounts include VAT).

The more you order, the lower your price per item becomes. Because our prices are built up in a price ladder, you receive more discount when you order a quantity in a higher rung. This discount is immediately calculated into the price for you.

You can pay simply and immediately online via PayPal, American Express, Maestro, MasterCard and VISA. For this, you are linked directly to your own internet banking program for an online purchase. So you can easily pay in the familiar payment environment of your own bank. Pay just the way you are already used to.

You may also pay indirectly and offline by bank transfer (prepayment via digital invoice). Below you find our payment methods explained:

If you opt for the PayPal payment method, your payment is immediately dealt with online by credit card within your secure personal PayPal environment. Once your payment has been completed successfully within PayPal, you immediately receive an e-mail containing the order confirmation/invoice and your order is released.

If you opt to pay via credit card, your payment is immediately dealt with online within the secure environment of CM.com Once your payment has been completed successfully, you immediately receive an e-mail containing the order confirmation/invoice and your order is released.

If you opt for the payment method "Bank transfer (prepayment via digital invoice)", you transfer the amount at a later time from your bank to the account of CM.com. If you do not have online payment facilities, this payment method is most suitable for you. You will receive two separate e-mails: one from Bestbuyenvelopes.com with the order confirmation/invoice for your administration and one from CM.com with the payment instruction. You may print out these e-mails or forward them to your financial administration so the payment can be transferred. The speed of the bank traffic affects the delivery time here. Once your payment has been received successfully, you immediately receive an e-mail to confirm that your order has been released.

You always receive an invoice in which are shown all the details necessary for your administration, including the VAT paid, our Chamber of Commerce number, VAT identification number, IBAN number and BIC code.

By means of our webshop www.bestbuyenvelopes.com, you can have your order delivered in the following countries:

• Bulgaria
• Czech Republic
• Estonia
• Greece
• Hungary
• Latvia
• Lithuania
• Romania
• Slovakia
• Slovenia

We also have webshops in the local language in the following countries:
 

• Austria: www.briefumschlaegebestellen.at
• Belgium: www.enveloppenland.be (in Dutch) or www.paysdesenveloppes.be (in French)
• Croatia: www.kuverte.hr
• Denmark: www.alle-konvolutter.dk
• France: www.paysdesenveloppes.fr
• Germany: www.briefumschlaegebestellen.de
• Ireland: www.bestbuyenvelopes.ie
• Italy: www.paesedellebuste.it
• Luxemburg: www.enveloppenland.be, www.paysdesenveloppes.be, www.paysdesenveloppes.fr or www.briefumschlaegebestellen.de
• Northern Ireland / United Kingdom: www.bestbuyenvelopes.uk
• Poland: www.krainakopert.pl
• Portugal: www.envelopesonline.pt
• Spain: www.paisdelossobres.es
• Finland: www.kirjekuorimaa.fi
• Sweden: www.kuvertland.se
• Switzerland: www.couvertsbestellen.ch (in German) or www.paysdesenveloppes.ch (in French)
• The Netherlands: www.enveloppenland.nl

Do you want to have your order delivered to a country that is not mentioned above? Then please contact us for the possibilities.

The delivery time for your order is dependent on the chosen delivery option and the time you placed the order. The actual delivery time will always be shown in your shopping cart and highlighted by green text.

We are closed on the following dates:
 

• 25.12.2024
• 26.12.2024
• 27.12.2024
• 01.01.2025

Orders placed around these dates will be processed with an adjusted delivery time.

Your order is delivered personally. If no-one is present you will receive a ‘no-one home’ message so you can arrange a new delivery with the shipper, or with which you may collect the order from the nearest post office or depot.

Of course, Bestbuyenvelopes.com can have your order delivered to a different address: before you proceed to payment you are asked for the delivery address.

Unfortunately it is not possible to collect your order from us yourself.

Once your order has been processed, you will receive an email with the track and trace link from the carrier. This allows you to track the delivery of your package.

Bestbuyenvelopes.com places the highest priority on customer satisfaction. Unfortunately, it is always possible that you will not be entirely satisfied with the items you have purchased. That is why you have the right to return your order to us within a cooling-off period of 14 days (also known as the withdrawal period). In that case, please observe the following return procedure:

1) Return your package to us in the original packaging (if possible), shipping it to the address below:

Bestbuyenvelopes.com
Att. Koro Enveloppen, ingang expeditie
Beverwaardseweg 101
3077 GK – Rotterdam
The Netherlands

2) Always be sure to include the completed return form with your package. We have sent the return form, along with a copy of your order confirmation/invoice, to you in an e-mail. Without the completed return form, we will be unable to process your return shipment!

Following receipt of your package and the information listed above, we will create a credit note and refund the amount in question (including shipping costs, when applicable) to you within 14 days of your notice of withdrawal. Restitution of funds will be made via the same payment method you used when placing your order.

This return procedure applies to all standard products; it does not apply to products created specifically on the customer’s behalf, such as printed and/or addressed envelopes.

Our customer service is available by phone during office hours on 0031 10 747 0053. Outside office hours, you may always ask your question by e-mail. For this, please use the contact form or send an e-mail to info@bestbuyenvelopes.com.We will answer your question no later than the next working day.

Despite all our efforts to provide you the best possible service and products, it could be possible that you have a complaint. In case you do have a complaint we kindly request you to inform us by email and explain the nature of your complaint in the best possible way. Our service representatives will contact you as soon as possible to find the best possible solution.

Please email any complaints to: info@bestbuyenvelopes.com.
Should you prefer contact via telephone, you may offcourse also call us: 0031 10 747 0053.

After receipt of your complaint you will receive our confirmation. We will reply to your complaint within 14 days after receipt. Should this take more time we will offcourse inform you about this.

Questions are answered on working days within 24 hours. Questions that are asked on Fridays late afternoon or at the weekend will be answered on the next working day.

Yes. We deliver to both businesses and private customers. So you may order envelopes from us for your business and also for private use.

Not all of our products will fit through a letterbox. Over-large items should be sent as a parcel, also items that are too small cannot be posted at all. You must always take into account the requirements for letterbox or parcel post and compare that with the sizes of our products.

In case of doubt, please do ask us for more information about our products.

You can find the general conditions at the bottom of the website.

Below you can find the most popular standard sizes and the associated dimensions.

DL = 110 x 220 mm
B4: 250 x 353 mm
B5: 176 x 250 mm
B6: 125 x 176 mm
C3: 324 x 458 mm
C4: 229 x 324 mm
C5: 162 x 229 mm
C5/6: 114 x 229 mm
C6: 114 x 162 mm
C6/5: 114 x 224 mm
C7: 81 x 113 mm
C7/6: 81 x 162 mm
EA3: 312 x 441 mm
EA3/2: 156 x 441 mm
EA4: 220 x 312 mm
EA4/2: 115 x 312 mm
EA5: 156 x 220 mm
EA5/6 110 x 220 mm
EA6: 110 x 156 mm
EA7: 78 x 110 mm
EB4: 262 x 371 mm
EB4/2: 131 x 371 mm
EB5: 185 x 262 mm
EB6: 131 x 185 mm
EB7: 92 x 131 mm
EB8: 65 x 92 mm
E4: 280 x 400 mm
EC4: 240 x 340 mm
EC4/2: 120 x 340 mm
EC5: 170 x 240 mm
EC6: 120 x 170 mm
EC7: 85 x 120 mm

Via this link you can see the selection available by size: all envelope sizes

If you want to dispatch an A4 sheet, brochure or magazine, use a C4 size envelope: 229 x 324 mm. Do you have a brochure that is somewhat thicker? Then use an A4+ or bigger envelope.

An A4 that is folded across the width becomes an A5, and fits into a 162 x 229 mm envelope.
An A4 folded into three fits in a DL envelope of size 110 x 220 mm.
An A5 that is folded across the width becomes an A6, and fits into a 114 x 162 mm envelope. Greeting cards often fit perfectly into a square 170 x 170 or 165 x 165 mm envelope.

	Paperquality	75 gm2	80 gm2	90 gm2	100 gm2	110 gm2	120 gm2	140 gm2	160 gm2	200 gm2
Size
C6	114 x 162 mm	3,56	3,82	4,28	4,75	5,23	5,70	6,65
C6/5	114 x 224 mm	4,77	5,08	5,72	6,35	6,99	7,62	8,89
C5/6	114 x 229 mm	4,84	5,22	5,81	6,45	7,10	7,74	9,03	10,32	12,90
C5	162 x 229 mm	6,86	7,32	7,88	8,75	9,63	10,50	12,25	14,00	17,50
C4	229 x 324 mm		14,80	16,65	18,50	20,35	22,25	27,75	29,60	37,00
B6	176 x 125 mm		4,60	5,12	5,68	6,25	6,82	7,95
B5	176 x 250 mm		8,68	9,77	10,85	11,94	12,80	15,19
B4	250 x 353 mm		17,40	19,58	21,75	23,93	26,10	30,45	34,80	43,50
	220 x 220 mm	9,15	9,80	11,03	12,25	13,48	14,70	17,15